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Tracking Number Not Working

Last Updated: Sep 24, 2014 12:05PM EDT
If you receive a tracking number via email and it will not track, see the following guidelines

WITHIN 24 HOURS FROM ORDER

Tracking numbers are generated prior to items leaving a warehouse and sometimes take time to update on tracking website services

Note that orders placed on weekends will ship out on Monday.  If you receive a tracking that day, understand the tracking will not work until Monday evening or Tuesday morning.

OVER 24 HOURS FROM SPECIFIED SHIP DATE

Contact our service team (Extension 2) via toll free or web form and ask them to check the tracking number.

Possible that the number has been typo'd and or there is a shipment error that requires attention.

 

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