If you receive a tracking number via email and it will not track, see the following guidelines
WITHIN 24 HOURS FROM ORDER
Tracking numbers are generated prior to items leaving a warehouse and sometimes take time to update on tracking website services
Note that orders placed on weekends will ship out on Monday. If you receive a tracking that day, understand the tracking will not work until Monday evening or Tuesday morning.
OVER 24 HOURS FROM SPECIFIED SHIP DATE
Contact our service team (Extension 2) via toll free or web form and ask them to check the tracking number.
Possible that the number has been typo'd and or there is a shipment error that requires attention.
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